12 Best Interakt Alternatives You Should Use In 2026

1. Kwik Engage by GoKwik: The best all-round Interakt alternative

• Anonymous User Identification: This Kwik Pass integration with Kwik Engage helps identify up to 25% more website visitors who haven’t shared email or phone details. You are better equipped to retarget and engage previously invisible users across WhatsApp, Email, and SMS.
• Kwik Insights: The platform provides deep insights into shopper behavior, such as purchase frequency, payment preferences, RTO risk, and category affinity. Using this valuable information, you can build precise segments and trigger campaigns aligned with real customer intent.
• Automated Abandoned Cart & Recovery Journeys: Kwik Engage supports event-based recovery flows for use cases like abandoned carts, failed payments, and COD-to-prepaid conversions. This helps your customers to complete purchases directly inside WhatsApp without redirection, reducing drop-offs.
• Two-Way WhatsApp Campaigns: You can build interactive WhatsApp campaigns where users can reply, vote, or choose offers within the conversation. This improves engagement and reactivation by turning broadcasts into conversational flows.
• AI Chatbot & Omnichannel Helpdesk: Kwik Engage automates a large share of customer queries across WhatsApp, Instagram, Email, Facebook, and Web from a unified inbox. This drastically reduces manual support load while maintaining visibility through CSAT, resolution, and agent productivity metrics.
• Smart Segmentation & Retargeting: The platform uses AI to segment customers based on behavior, purchase patterns, and engagement signals across channels. You can then create personalized retargeting campaigns on WhatsApp, SMS, and Email to re-engage high-intent users.

• Growth - This plan is tailor-made for early-stage D2C brands beginning their engagement journey. It covers core WhatsApp marketing capabilities such as broadcast campaigns, DIY automations, customer segmentation, smart retry, and basic chatbot support.
• Pro - This plan is designed for growing brands that require advanced automation and multi-channel retargeting. In addition to all Growth features, it supports additional channels like Facebook, Instagram, SMS, and Email. You also get access to advanced features like Kwik Pass integration, AI chatbots, Kwik Insights, support for A/B testing, and a dedicated customer success manager.
• Enterprise - This is built for large-scale D2C businesses with high volumes and complex requirements. This plan includes all Pro capabilities, along with AI calling, custom events, live segments, advanced app integrations, and a dedicated customer success manager.

2. AiSensy: The best Interakt Alternative for real-time analytics

• Multiple-Agent Live Chat Support: This feature allows different teams to manage customer conversations on a single WhatsApp Business number. There is also the chat filtering feature that can be executed based on tags, campaigns, and attributes to support structured agent routing.
• Real-Time Campaign Analytics: The platform provides visibility into message delivery, read, reply, and click metrics. This allows your teams to monitor campaign performance and evaluate engagement in real-time.
• No-Code Chatbot Builder: You can create and manage chatbots and catalog-based conversational flows using a visual, no-code interface.
• Contact Import and Message Broadcasting: The platform lets you import contact lists and send approved broadcast messages. You also get real-time performance metrics such as delivery and read rates.

• Free Forever: You get free access to WhatsApp Business API with unlimited service conversations and basic contact management.
• Basic($45 per month): This is a paid starter plan with features like multi-agent live chat, audience segmentation, broadcasting, and integrations.
• Pro($99 per month): This is an advanced plan with campaign automation, scheduling, analytics, and deeper integrations.
• Enterprise: It is a custom plan for high-volume messaging with priority support.

3. BiteSpeed: Best Interakt alternative for building omnichannel customer journeys

• AI Segmentation & RFM Analysis: Automatically segments your customers using AI. Their in-built engine uses data like purchase history and engagement signals to identify and classify customers into high-value, at-risk, and repeat customers.
• Omnichannel AI Journey Builder: This feature lets you create personalized, cross-channel customer journeys, with a strong focus on WhatsApp flows. You are given a visual drag-and-drop interface to design and manage automation without heavy technical effort.
• Live Agent Analytics: You get real-time visibility into conversation volume and chat status, such as open, unattended, or unassigned. With this module, you or your managers can monitor performance more closely and optimize support operations better.
• Workflow Automations: The platform automates the resolution of repetitive queries and intelligently routes conversations to the appropriate agent. This leads to better response times and operational efficiency.

4. DelightChat: Best Interakt alternative for collaboration

• Tags & Conversation Labels: Your teams can label conversations with relevant tags such as refunds, exchanges, or priority customers. This helps in organizing support requests and makes it easier to track and review similar issues.
• Conversation Status Management: You can assign conversations to specific team members and even update their statuses. This provides clarity on ownership and resolution progress across the support team.
• Analytics & Reporting: The platform offers insights into metrics like first response time, resolution time, and conversation volume by channel. You can better understand workload distribution and overall support performance.
• Automated Replies: The platform also supports automatic responses for common customer queries, such as order status, sizing, or refund policies. There is also the option of autoresponders for new tickets and messages received outside business hours.

• Startup ($29/month + WhatsApp charges): This plan is designed for early-stage ecommerce teams and supports up to 500 tickets and 2,500 marketing contacts.
• Scale ($99/month + WhatsApp charges): This plan is suited for growing brands handling higher volumes, and supports up to 1000 tickets and 10000 marketing contacts.
• Growth ($299/month + WhatsApp charges): This is built for high-volume ecommerce operations, and supports up to 6000 tickets and 30000 marketing contacts.

5. LimeChat: Best Interakt alternative for multilingual support

• Agentic Bot Builder: You get a visual workflow builder to design and manage customer support and engagement bots. This helps with structured automation while retaining control over conversation logic and outcomes.
• Voice AI: The platform supports automated customer interactions through voice-based conversations. This reduces dependence on human agents for routine voice queries and improves response availability.
• Campaign Builder: LimeChat provides tools to create and manage interactive WhatsApp marketing campaigns. This helps your teams run structured outreach and engagement workflows more efficiently.
• AI Audits: The platform automatically reviews all conversations handled by human agents and AI bots. This is useful for quality control and compliance monitoring.

6. Businessonbot: Best Interakt alternative for automated selling

• Easy Support Analytics UI: You get a simplified analytics interface that provides a consolidated view of support metrics and performance indicators. This allows tracking every metric related to customer satisfaction and response efficiency.
• Smart Upsell: The platform supports contextual product add-ons and recommendations during live sales conversations on WhatsApp and the web. This helps increase Average Order Value by surfacing relevant products at the right moment in the conversation.
• AI Segmentation: Businessonbot uses AI to group customers based on key behavioral and attribute-based data points. This allows for more targeted engagement and improves the relevance of your sales and support interactions.
• AI Retargeting: The platform supports follow-up communication with users based on interaction and drop-off behavior across channels. This automatically improves message delivery and re-engagement rates compared to untargeted outreach.

7. Wati: Best Interakt alternative for building chatbots

• No-Code Chatbots: You can build AI-powered chatbots without technical setup.
  This can then be used for automating common use cases related to WhatsApp marketing while maintaining consistent, human-like interactions.
• Click-to-WhatsApp Ads: Wati connects ad clicks directly to your WhatsApp conversations. This helps you and your team capture intent-driven leads and route them into chat-based workflows.
• Broadcast Campaigns: The platform allows you to send personalized messages to large customer segments on WhatsApp. It’s achieved via a structured outreach in combination with controlled delivery and audience targeting.
• WhatsApp Business Calling: The platform offers voice calling capabilities within WhatsApp as part of customer interactions. This extends WhatsApp from messaging into a broader communication channel.

• Growth ($59/month, billed annually): It’s an entry-level plan for running WhatsApp campaigns and managing conversations, with a limited usage limit.
• Pro ($119/month, billed annually): This mid-tier plan offers advanced automation, lead qualification, campaign optimisation, deeper integrations, and higher usage limits.
• Business ($279/month, billed annually): It’s an advanced plan for high-scale WhatsApp operations. You get dedicated support and expanded automation limits.

8. Qontak: Best Interakt alternative offering a centralized omnichannel dashboard

• Chatbot Automation: You can use AI chatbots to handle common queries and automatically route incoming chats to available agents. This reduces response times while maintaining structured support workflows.
• Automatic Reminders: This feature automates notifications for payments, deliveries, appointments, and other updates, and personalizes them using customer data.
• Broadcast Messaging: The platforms let you schedule broadcasts for promotions, updates, or events using approved message templates and audience segmentation. This way, you can reach large customer groups while monitoring delivery and click status.
• Prospect Follow-up Automation: Qontak supports automatic follow-up with new leads and logs conversations into the CRM. It also assigns reminders to agents to ensure timely engagement.

• Broadcast (from Rp 750.000/month): This plan is used for large-scale message broadcasting with campaign scheduling and contact management.
• Service Suite (from Rp 400.000/user/month): This plan is designed for customer support teams to manage omnichannel conversations and automate service workflows.
• Sales Suite (from Rp 400.000/user/month): This is built for sales teams to distribute leads, manage pipelines, automate follow-ups, and monitor deal progress.
• Qontak 360 (Custom pricing): It’s an all-in-one suite that combines broadcasting, sales, and customer support with omnichannel engagement and CRM.

9. Zoko: Best Interakt alternative for Shopify users

• Catalog: Zoko synchronizes your Shopify product catalog with WhatsApp. This means products can be shared and viewed directly within chats.
• Broadcasts: The platform supports sending bulk WhatsApp messages to opted-in customers for updates, promotions, or announcements.
• Flow Builder: You get a visual builder to create automated WhatsApp workflows. From simple confirmations to multi-step journeys integrated with Shopify, every process can be automated.
• Agent Analytics: Zoko offers visibility into agent activity and response performance. You can monitor efficiency and identify areas for improvement in support operations.

• Starter ($39.99/month): It’s an entry-level plan with per-conversation pricing. It is suitable for small Shopify teams getting started with WhatsApp.
• Plus ($64.99/month): This mid-tier plan with no per-conversation fees up to fair-use limits offers expanded automation, analytics, and branding options.
• Elite ($114.99/month): This plan is designed for larger teams, providing higher fair-use limits for conversations and agents, along with API access.
• Max ($404.99/month): This is a high-capacity plan intended for businesses handling very large WhatsApp volumes, with the highest conversation and agent limits.

10. Cheerio: Best Interakt alternative for lead nurturing

• WhatsApp Store Support: You can create a dedicated storefront experience built within WhatsApp for browsing and purchasing products. This allows your customers to discover products and complete purchases without leaving the chat interface.
• Click-to-WhatsApp Ads: You can connect ads directly to WhatsApp conversations with tailored post-click experiences. This helps route high-intent users into chat-based flows for follow-up and engagement.
• WhatsApp Templates: The platform supports creation and reuse of WhatsApp-approved message templates with text, media, buttons, and quick replies.
• Analytics: You get visibility into delivery, read, reply, and click metrics across campaigns and workflows. This helps evaluate engagement and conversion impact from a single dashboard.

• Startup ($23/month, billed annually): This is an entry-level plan for early-stage teams, including up to 3,000 automation tasks per month.
• Growth ($57/month, billed annually): This is a mid-tier plan for scaling teams, offering 10,000 automation tasks per month.
• Pro ($115/month, billed annually): This is an advanced plan for teams running complex omnichannel strategies, with 25,000 automation tasks per month.

11. kwiqreply: Best Interakt alternative for contacts management

• WhatsApp Management Console: You get a central admin console to manage authorized WhatsApp Business accounts, templates, usage, and account health.
• Shared Inbox with Live Chat: The platform provides a team inbox that allows multiple agents to handle customer conversations on WhatsApp in real-time.
• WhatsApp Contacts Management: kwiqreply provides tools to import, organize, and segment customer contacts with access to full conversation history.
• Broadcast WhatsApp Messages: The platform supports sending personalized notifications and updates to customers at scale on WhatsApp.

• Starter (₹2,000/month + WhatsApp charges): It is an entry-level plan with limited agent access, basic contact management, broadcast messaging, live chat, etc.
• Team (₹6,000/month + WhatsApp charges): It is a mid-tier plan offering unlimited agent logins, a shared inbox, chatbot support, additional integrations, etc.
• Business (₹12,000/month + WhatsApp charges): It is an advanced plan with AI-powered chatbots, two-way conversational APIs, customised integrations, etc.
• Enterprise (Custom pricing): It is an enterprise-grade plan suited for large businesses looking for unlimited integrations, priority support, webhooks, advanced customisation, etc.

12. CM.com: Best Interakt alternative for multi-channel support

Key Features

• Halo: This is the platform’s agentic AI engine, which allows you to build intelligent AI agents using simple natural language. No code required.
• AI-powered campaigns: You can create automated, data-driven campaigns using real-time customer insights. This helps with customer journey orchestration across multiple channels based on customer behavior and context.
• Two-Factor Authentication (2FA): The platform provides customer identity verification through one-time passwords and verification codes sent over encrypted channels such as WhatsApp and SMS.
• Unified inbox: It consolidates customer conversations, interaction history, and profile data from multiple channels into a single inbox, allowing you to manage and respond to queries more efficiently from one interface.