Perplexity

Read this blog on your favourite platform

You're locked out of your Shopify admin, orders are coming in, and your team is waiting. Login issues cost you time, stress, and potentially revenue if you can't access critical store functions. This guide walks you through the exact troubleshooting steps to diagnose and fix Shopify login problems, whether it's a password issue, two-step authentication failure, or account access error.

Verify Your Email Address

Make sure you're using the exact email address associated with your Shopify account. If you have multiple email addresses or recently changed your primary email, try each one.

Go to the Shopify login page and enter your email carefully. Watch for autocomplete errors that might fill in the wrong address.

Source: Shopify

Check Your Password

Shopify requires your password to be at least 8 characters. It cannot begin or end with a space.

Passwords are case-sensitive. Verify that Caps Lock is off and you're entering the password exactly as you created it. If you're using a password manager, ensure it's pulling the correct credentials for your Shopify account.

Try a Different Browser or Device

Sometimes browser extensions, cached data, or device-specific issues block login access. Open an incognito or private browsing window and attempt to log in. If that works, the issue is browser-related.

If incognito mode succeeds, clear your browser cache and cookies for Shopify, then try logging in normally again.

Reset Your Password

If you can't remember your password or suspect it's incorrect, reset it immediately rather than guessing multiple times.

Note: The password reset link emailed to you is valid for 48 hours. If it expires before you use it, click "Forgot password?" again to receive a new one.

Go to the Shopify login page and click "Forgot password?" below the password field.

Enter the email address associated with your Shopify account and click "Send reset email."

Check your email inbox for a message from Shopify with password reset instructions. The email usually arrives within a few minutes. Check your spam or junk folder if you don't see it.

Once you've set your new password, return to the login page and sign in with your email and new password.

If you use Sign in with Google or Sign in with Apple, resetting your password via email will remove that third-party login. You can re-add it from your account settings after logging in with your new password.

Fix Two-Step Authentication Problems

If you have two-step authentication enabled and can't receive or enter your verification code, you'll need to troubleshoot your authentication method.

Authentication App Issues

If you're using an authenticator app like Google Authenticator or Authy and the code isn't working, check that your device's time and date settings are correct. Authentication codes are time-sensitive, and incorrect device time causes code mismatches.

Open your authenticator app and verify that the Shopify entry exists. If you recently changed devices and didn't transfer your authenticator app properly, you may have lost access to your codes.

SMS Code Not Arriving

If you use SMS for two-step authentication and aren't receiving codes:

Verify your phone has signal and can receive text messages from other sources
Check that you haven't blocked messages from unknown numbers
Wait a few minutes and request a new code if the first one doesn't arrive
Ensure your phone number in Shopify is correct and up to date

Use Backup Codes

When you first enabled two-step authentication, Shopify provided backup codes. If you saved these codes, you can use one to bypass the authentication app or SMS requirement.

On the two-step authentication screen, look for an option to use a backup code, then enter one of your saved codes.

Shopify calls these recovery codes, not backup codes. They are 12 digits long — different from the 6-digit codes your authenticator app generates. On the login screen at accounts.shopify.com, select "Use a recovery code" when prompted for a security method.

Request Two-Step Authentication Reset

If you've lost access to your authentication device and don't have backup codes, you need to request a reset from Shopify Support.

If you can't locate your recovery codes and have no access to any 2FA method, any Shopify user — not just the store owner — can initiate self-serve account recovery. Go to accounts.shopify.com, select "Use a recovery code" when prompted, and then click "Recover your account" to begin identity verification. Note: Shopify Support can only assist the store owner or organization owner directly; individual staff members must use this self-serve flow.

Contact Shopify Support and verify your identity. You'll need to provide account details and possibly answer security questions to confirm ownership.

The reset process can take time as Shopify verifies your identity to protect your account security. Plan accordingly and avoid this situation by saving backup codes when you enable two-step authentication.

Resolve Account Access and Permission Issues

If you're a staff member and can't log in, your account permissions may have changed or your staff access may have been removed.

Staff Account Removed or Suspended

Check with your store owner or administrator to confirm your staff account is still active. Store owners can remove staff access at any time, which immediately blocks your login.

If your account was removed accidentally, the store owner needs to re-invite you from their Shopify admin.

Wrong Store URL

If you have access to multiple Shopify stores, make sure you're trying to log into the correct one. Each store has a unique URL format: yourstore.myshopify.com.

Bookmark your store's specific admin URL to avoid confusion: yourstore.myshopify.com/admin.

If you've forgotten which email address or store URL is associated with your account, use the Store Recovery page at accounts.shopify.com/recovery/stores. Enter your email address and Shopify will send you a list of all stores associated with it.

Common Login Error Messages and Fixes

Error Message	What It Means	How to Fix
"Incorrect email or password"	Credentials don't match any account	Double-check email spelling, try password reset
"Too many attempts"	Multiple failed login tries triggered security lock	Wait 30 minutes, then try again or use password reset
"Account suspended"	Shopify has suspended the account	Contact Shopify Support to resolve billing or policy issues
"Two-step required"	Authentication code needed but not provided	Enter code from authenticator app, SMS, or backup code

When to Contact Shopify Support

Reach out to Shopify Support if:

You've tried all troubleshooting steps and still can't log in
You need a two-step authentication reset and you're the store owner
You see an "account suspended" or unusual error message
You suspect unauthorized access or security concerns with your account

Have your store URL, account email, and any error messages ready when you contact support to speed up resolution.

💡 Tip from Reddit Community

Before troubleshooting your own setup, check status.shopify.com. If Shopify is experiencing an active incident affecting accounts or login, no amount of password resets or cache clearing will fix it on your end. The status page is updated in real time and is the fastest way to rule out a platform-wide cause.

FAQ

Next Step

Start with the password reset process if you're uncertain about your credentials, or verify your two-step authentication setup if codes aren't working. Most login issues resolve within these two categories.

Enjoying this article? Share it with the world!

AUTHOR

Vardhan Jain

Director of Product Program @ GoKwik

AUTHOR

Vardhan Jain

Director of Product Program @ GoKwik

Vardhan leads product and growth initiatives at GoKwik, driving D2C e-commerce innovations, conversion optimization, and scalable growth programs for products. An ISB alumnus based in Bengaluru, he brings expertise from Unacademy, Ola, and Mahindra in building high-impact product strategies.

How to Troubleshoot Login Issues on Shopify: A Step-by-Step Fix Guide

Explore Related Blogs

GEO for Shopify Brands

How to Set Up a Shopify Starter Store

How to Move From SEO to GEO? How Ecommerce Brands Must Rethink Content Strategy in 2026

GEO for Shopify Brands

How to Set Up a Shopify Starter Store

How to Move From SEO to GEO? How Ecommerce Brands Must Rethink Content Strategy in 2026

Company

Resources

Products

Others

Platforms

Company

Resources

Products

Platforms

Others

Read this blog on your favourite platform

Verify Your Email Address

Check Your Password

Try a Different Browser or Device

Reset Your Password

Fix Two-Step Authentication Problems

Authentication App Issues

SMS Code Not Arriving

Use Backup Codes

Request Two-Step Authentication Reset

Resolve Account Access and Permission Issues

Staff Account Removed or Suspended

Wrong Store URL

When to Contact Shopify Support

💡 Tip from Reddit Community

FAQ

Next Step

Vardhan Jain

Vardhan Jain

How to Troubleshoot Login Issues on Shopify: A Step-by-Step Fix Guide

Explore Related Blogs

GEO for Shopify Brands

How to Set Up a Shopify Starter Store

How to Move From SEO to GEO? How Ecommerce Brands Must Rethink Content Strategy in 2026

GEO for Shopify Brands

How to Set Up a Shopify Starter Store

How to Move From SEO to GEO? How Ecommerce Brands Must Rethink Content Strategy in 2026

Read this blog on your favourite platform

Check Your Login Credentials First

Verify Your Email Address

Check Your Password

Try a Different Browser or Device

Reset Your Password

Fix Two-Step Authentication Problems

Authentication App Issues

SMS Code Not Arriving

Use Backup Codes

Request Two-Step Authentication Reset

Resolve Account Access and Permission Issues

Staff Account Removed or Suspended

Wrong Store URL

Common Login Error Messages and Fixes

When to Contact Shopify Support

💡 Tip from Reddit Community

FAQ

Next Step

Vardhan Jain

Vardhan Jain