How to Log In to Your Shopify Account

You can access your Shopify account through any desktop web browser by going to the Shopify login page or by adding /admin to the end of your store's URL.

You can bypass the main login page by adding /admin to your store's .myshopify.com URL or custom domain.

Important: Always use your original .myshopify.com URL when requested, even if you've customized it or added a custom domain after creating your account.

The Shopify mobile app works on iOS, iPadOS, and Android devices. You can also use biometric login options like Face ID or Touch ID after your first login.

The steps for Android are nearly identical:

You don't need the Shopify app to access your store on a tablet or mobile device. You can use your mobile browser the same way you log in on desktop.

You can't log in to multiple accounts simultaneously on desktop—you can only switch between accounts. On mobile, however, the Shopify app lets you add and switch between multiple accounts.

Once you've added multiple accounts, you can switch between them by tapping the profile icon and selecting the account you want to use. The account you select becomes your active account.

If you're having trouble accessing your account, here's what to check:

Forgot your password: Click Forgot password? on the login page to reset it. You'll receive a password reset email at the address associated with your account.

Forgot your email address: Try any email addresses you may have used when signing up. If you still can't remember, contact Shopify Support. You'll need to verify your identity to update the email address on your account.

Two-step authentication issues: If you can't access your authentication method, use your recovery codes. You should have saved these when you first set up two-step authentication.

Account locked or frozen: If your store is frozen or deactivated, you may still be able to log in but with limited access. Check the Plan page in Settings to see your store status.

Source: Shopify

Note: Closing the Shopify browser tab or window doesn't automatically log you out of your account. Always log out manually if you're using a shared device.

You can review which devices have recently accessed your account from the Security page in your Shopify admin.

This is especially important if you see an unfamiliar device or if you logged in on a public or shared computer and forgot to log out.

Sometimes a login issue isn't on your end at all. Merchants have reported cases where the customer login page goes blank on an otherwise functioning storefront, and Shopify Support confirms the problem is a platform-wide issue rather than something specific to that store. If your customers report login problems but your site otherwise works fine, check the Shopify Status page before assuming it's a settings or theme issue on your store.

If you manage multiple team members or want to add staff accounts, go to Settings > Users and permissions in your Shopify admin to set up user accounts with role-based access.