10 Best WhatsApp Automation Tools For Shopify In 2026 [ Reviewed and Compared]

• It helps them stay connected with buyers after checkout and re-engage past buyers. These platforms also help nurture high-intent users through ongoing conversations.
• WhatsApp messages see higher open rates(98%). This allows Shopify sellers to engage customers in a highly responsive channel while purchase intent is still fresh. This ultimately results in higher engagement and conversion rates.
• Buyers now expect to browse, ask questions, get recommendations, track orders, and even buy directly within chat. WhatsApp makes this all possible through the same interface.
• WhatsApp automation enables efficient customer support and timely, contextual interactions. They help reduce cart abandonment, improve customer satisfaction, and boost overall revenue.

• Shopify-native tools (e.g., Kwik Engage, Zoko, BiteSpeed): Built to plug directly into your Shopify checkout and order flow, so COD confirmation, abandoned cart recovery, and order updates fire automatically without custom development.
• Broadcast and campaign tools (e.g., AiSensy, Interakt, QuickReply): Focused on sending bulk promotional and re-engagement messages at scale, with lighter checkout-specific automation.
• Conversational commerce/chatbot builders (BusinessOnBot, WhatFlow): Let you build guided shopping flows so customers can browse, ask questions, and check out inside WhatsApp itself.
• Support and helpdesk tools (DelightChat, Wati): Centered on a shared team inbox for post-purchase support, FAQs, and multi-agent conversations.

• Native Shopify integration: Ensure that the tool seamlessly connects with Shopify to sync data without any manual setup.
• Automated, event-driven customer journeys: Look for tools that can trigger multi-step journeys based on real actions. For instance, it could be based on cart abandonment, COD orders, failed payments, repeat purchases, etc.
• Message delivery and recovery intelligence: Make sure the tool offers built-in retry mechanisms and fallback logic. This will ensure messages are delivered, especially for revenue-sensitive flows like cart recovery and order confirmations.
• Two-way, interactive campaigns: The tool should have the ability to run conversational, interactive WhatsApp flows. The users should be able to reply, choose offers, or participate in gamified experiences.
• AI-powered support with human handoff: A strong tool will also automate the majority of pre- and post-sales queries using AI. At the same time, it will be able to route complex cases to human agents through a unified helpdesk.
• Clear performance and retention analytics: The tool should offer end-to-end visibility into delivery rates, engagement, recovery revenue, ROAS, and retention impact.
  Also Read: Decoding how whatsapp business api pricing worksFor a complete guide to WhatsApp automation, read our blog on WhatsApp Automation Tricks to Boost Engagement

Key Features

• AI-Based Message Retry & Delivery Optimization: Kwik Engage automatically retries failed WhatsApp template messages caused by platform or network constraints. It uses intelligent timing and fallback logic to improve message reach for time-sensitive campaigns.
• AI Chatbot with Omnichannel Support Console: Kwik Engage uses a GenAI-powered chatbot to automate a large share of customer queries across WhatsApp. It is supported by a unified helpdesk for human escalation and performance tracking.
• Proactive, Behavior-Triggered Campaigns: The platform lets you run highly automated and personalized campaigns based on customer behavior and lifecycle stage across WhatsApp.
• Event-Driven Automated Customer Journeys: Kwik Engage orchestrates multi-step automation flows triggered by user actions, such as COD-to-prepaid nudges, order updates, and RTO-risk-based interventions.
• Smart Segmentation & Retargeting Engine: You can build dynamic customer segments using engagement signals, purchase patterns, and risk indicators.

Shopify Rating

• 4.3 out of 5 Pros Deep native Shopify integration enabling headless in-chat checkout, RTO reduction through COD verification, and anonymous visitor identification
• Automated COD confirmation messages can reduce RTO rates by up to 30%
• Backed directly by GoKwik's own checkout and COD intelligence data, so automation triggers off real order events, not generic templates

Cons

Key Features

• FAQ AI Agent: Interakt can automate responses to frequently asked questions on WhatsApp. This helps in handling repetitive customer queries.
• AI Booking Agent: Interakt manages appointment scheduling on WhatsApp by booking time slots, confirming appointments, and syncing with tools such as Calendly and Google Calendar.
• Lead Qualification AI Agent: The platform engages incoming leads on WhatsApp to capture details and qualify intent through structured conversational logic.

Shopify Rating

• 4.3 out of 5 Pros Official Meta Business Solution Provider, backed by Jio Haptik (Reliance Industries)
• No-code Shopify integration available directly from the Shopify App Store
• 14-day free trial

Cons

• Meta's conversation fees apply separately on top of the platform's own subscription fee
• AI Agents (via Haptik) are a premium add-on rather than an inclusion in the tool.

Key Features

• WhatsApp Flows: Wati supports the creation of interactive WhatsApp experiences such as surveys, registrations, and preference collection flows.
• Guided Selling Chatbots: This feature helps in the creation of rule-based and conversational chatbots that assist users with product discovery and selection by guiding them through predefined decision paths.
• Repurchase Automation: Wati automates personalized reminder messages for frequently reordered products.

Shopify Rating

• 3.6 out of 5 Pros Officially approved WhatsApp Business API with a mature shared team inbox
• Visual chatbot builder supports up to 200 automation steps with multi-channel triggers

Cons

• Shopify connector costs incurred as a separate add-on across all tiers, not bundled into any plan

Key Features

• Automated CTA-Based Notifications: AiSensy supports WhatsApp notifications with interactive call-to-action elements such as quick reply buttons and embedded links to drive structured customer responses.
• Chatbot Flow Builder: You get a visual, drag-and-drop interface to create and manage multiple WhatsApp chatbot flows without requiring coding expertise.
• Template Message Approval Management: You get a dashboard to submit, track, and manage WhatsApp template messages and their approval status.

Shopify Rating

• 1.9 out of 5 Pros Genuine free tier plus low-cost entry plans
• One of the more affordable official WhatsApp API options for brands testing automation

Cons

• Basic/entry plan limits tags to 10 and custom attributes to 5, which caps how finely you can segment customers.
• No out-of-the-box ecommerce automation (abandoned cart, COD-to-prepaid, order alerts) on lower tiers; requires upgrading.

Key Features

• Omnichannel Journey Builder: BiteSpeed provides a visual, drag-and-drop interface to design automated customer journeys across WhatsApp without extensive technical setup.
• WhatsApp Chat Widget for Websites: This feature lets you embed a WhatsApp chat widget on your website. Your visitors can initiate conversations directly on WhatsApp and enter automated or assisted workflows seamlessly.
• Automated Product Review Collection: The feature collects post-purchase product reviews through WhatsApp messages and syncs them with popular review platforms such as Judge.me, Stamped, Loox, and Yotpo.

Shopify Rating

• 4.9 out of 5 Pros Purpose-built for WhatsApp-led ecommerce automation
• Supports large ecommerce and D2C brands across 50+ countries.

Cons

• A portion of Shopify reviews flags billing transparency concerns, specifically around auto-renewing plans and unclear deduction terms.

Key Features

• Fast Replies (Canned Responses): DelightChat lets you save and reuse predefined responses for frequently asked questions. This results in faster and more consistent replies on WhatsApp.
• Cash on Delivery (COD) Verification: DelightChat automates WhatsApp messages requesting order confirmation for COD purchases.
• Revenue & Conversion Analytics: You can track message visibility and customer actions. Through this, you gain visibility into orders influenced by WhatsApp conversations.

Shopify Rating

• 4.8 out of 5 Pros True omnichannel helpdesk; WhatsApp, Instagram, Email, and live chat in one inbox
• Built on the official WhatsApp Business API

Cons

• Customer reviews point to slower progress on new AI and automation features versus the pace of price increases.

Features

• Automatic Chat Distribution: Zoko can route incoming WhatsApp conversations from a queue to appropriate agents or team members based on predefined rules.
• Flows: The platform supports predefined and custom workflows for use cases like abandoned cart recovery and review collection.
• Order Notifications: It automates real-time transactional updates such as order confirmations, shipping, delivery alerts, etc.

Shopify Rating

• 4.8 out of 5 Pros Automates order confirmations, shipping alerts, and COD verification directly from Shopify store events
• Official Meta Business Partner

Cons

• Chatbot is rule-based rather than AI-powered, with no voice agent
• No Instagram automation, and the platform is built almost entirely around ecommerce use cases rather than broader messaging needs.

Key Features

• AI-Driven Customer Segmentation: BusinessOnBot uses behavioral signals and customer attributes to automatically organize users into meaningful segments.
• Behavior-Based Retargeting Automation: This feature triggers follow-up messages based on user interactions and drop-off points in WhatsApp.
• COD to Prepaid Conversion Flows: This feature automates WhatsApp sequences designed to encourage customers to complete prepaid transactions instead of cash-on-delivery.

Shopify Rating

• 5 out of 5 Pros AI-driven customer segmentation and behavior-based retargeting automation
• COD-to-prepaid conversion flows built specifically for WhatsApp commerce

Cons

• No free trial, and the Shopify plugin is billed separately from the base plan.

Key Features

• Customizable Message Templates: WhatFlow provides editable templates for different automation scenarios. Messages can be adjusted for tone, branding, and dynamic fields such as product or order details.
• Workflow-Based Automation: The platform supports rule-driven automations for common customer interactions across the order lifecycle.
• Automatic Order Tagging: Tags can be automatically applied to Shopify orders based on message delivery and customer responses.

Shopify Rating

• 4.9 out of 5 Pros Fast to set up, often under five minutes
• Real-time Shopify sync for orders, inventory, and customer data
• Budget-friendly option for small stores

Cons

• Connects via WhatsApp's "link a device" method rather than the official Business API, and multiple recent Shopify reviews report this causing repeated disconnections and temporary WhatsApp number bans.
• Automation and reporting are rule-based and basic compared to AI-driven, checkout-native platforms.

Key Features

• Smart Segmentation: This feature lets you group customers based on behavior, demographics, or preferences. This is ideal for targeted WhatsApp broadcasts.
• Smart Escalation: QuickReply can automatically route complex or unresolved conversations from automation to human agents.
• System Integrations and Chat Transfers: QuickReply supports transferring chats between two different systems or business tools.

Shopify Rating

• 4.9 out of 5 Pros Pre-built Shopify automation flows (abandoned cart, upsell, repeat purchase, COD verification, NPS)
• AI-personalized broadcast messaging

Cons

• G2 review notes limited flexibility in customizing automations in some cases, and occasional lag when handling high-volume chats.