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How Rasayanam reduced RTO for COD orders from 38% to 19% with Kwik Ship

How Rasayanam reduced RTO for COD orders from 38% to 19% with Kwik Ship

ABOUT

Rasayanam's shipping process used to be manual and reactive, and it was costing them money. With Kwik Ship, they got clear data on what was going wrong — and fixed it.

HQ

India

INDUSTRY

Summary

Before Kwik Ship, almost 38.7% of COD orders — were coming back undelivered (RTO, or Return to Origin). This was hurting the business directly, not just slowing things down. A few things were going wrong at once:

All of this was adding up to real losses. It was also holding back a bigger goal: growing prepaid orders (which were only about 40% at the time) meant first showing customers that deliveries could be trusted.

Why Rasayanam Chose Kwik Ship

Rasayanam looked at building this in-house versus working with a specialist, and chose Kwik Ship for one main reason: Kwik Ship didn't just hand over a dashboard — they took ownership of actually fixing the numbers.

Rasayanam wanted a partner who could dig into the data, point out exactly where orders were being lost, and challenge them to do better. Kwik Ship's pricing was also competitive, so switching didn't add extra cost pressure.

Getting Started

Talks began in mid-August 2025, and Rasayanam was live on Kwik Ship within three weeks, by early September 2025. There were some technical hiccups connecting with Easycom (their order management system), but the Kwik Ship team handled that coordination directly — so Rasayanam didn't have to get into the technical details themselves.

During onboarding, the Kwik Ship team also captured Rasayanam's entire product catalog along with its packaging details — dimensions and dead weight for each item. These weights were locked into the system within the first 15 days. As a result, Rasayanam has barely seen any weight-related billing disputes since going live, making the overall experience much smoother.

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Founded in 2020, GoKwik is an enabler focusing predominantly on unlocking growth for E‑Commerce brands. GoKwik Commerce solutions private limited is not a payment aggregator.

Merchant care:

Shopper care:

Registered Address: Office No. 1, Ground Floor, Plot AT KH No-189/1 Min, Vill- Bamnoli, Raj Nagar - II, New Delhi, Delhi 110077, India

CIN No: U72900DL2020PTC373705

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  • Case Studies
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  • Kwik Checkout
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  • Kwik Ship
  • Return Prime
  • Kwik AI Popups
  • Kwik GEO

Platforms

  • Shopify
  • WooCommerce
  • ZohoCommerce
  • Shoopy
  • Aasaan
  • Integrations

Others

  • Privacy Policy
  • Terms of Use
  • Grievance Policy
  • Grievance Officer
  • Cookie Policy
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© 2026 GoKwik. All rights reserved.

TwitterFacebookInstagramLinkedIn
GoKwik Logo

Founded in 2020, GoKwik is an enabler focusing predominantly on unlocking growth for E‑Commerce brands. GoKwik Commerce solutions private limited is not a payment aggregator.

Merchant care:

Shopper care:

Registered Address: Office No. 1, Ground Floor, Plot AT KH No-189/1 Min, Vill- Bamnoli, Raj Nagar - II, New Delhi, Delhi 110077, India

CIN No: U72900DL2020PTC373705

Company

AboutCareersReviewsContact usPricing

Products

Kwik CheckoutKwik EngageKwik AdsKwik PassGoKwik CartKwik ShipReturn PrimeKwik AI PopupsKwik GEO

Platforms

ShopifyWooCommerceZohoCommerceShoopyAasaanIntegrations

Resources

Case StudiesBlogsPlaybooksPress

Others

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